Frequently Asked Questions
Q. Is there a setup fee to start service?
A. No, we never charge a setup or programming fee.
Q. Do I have to sign a lengthy contract with you?
No. A Live answer requires all of our clients to sign a service agreement, not a long-term contract. Our customers stay with us because they are so pleased with our service, not because they are locked into a contract.
Q. Am I forced into using a pre operator announcement like other answering services? A. Absolutely not, although some of our accounts have found they can reduce their answering service bill by using this feature it is not required. We always offer a “Live” answer but can explore whether or not using a pre-operator announcement would suit your needs.
Q. Can service be established promptly and without a lot of hassle?
A. Certainly, most accounts can start with us the same day depending on the complexity of your account.
Q. Are all calls answered by a “live” person?
A. Yes, We do have a sophisticated voice mail system that can screen calls for you and provide information to your callers or transfer callers to voice mail all without using operator time thus reducing your bill. But we don’t force you to use it. Live answering service has been the hallmark of our business and always will be.
Q. Can I receive a local telephone number?
A: A Live Answer, Inc will can provide local area telephone numbers for most areas of the United States. In the event a local number cannot be obtained a Toll Free number will be provided at cost, for you to forward your phones to the answering service.
Q: Are all calls answering service calls answered by US based staff?
A: Yes, all calls are answered in the United States, we never outsource!
Q. How many calls can the answering service handle at one time?
A. On our end there is no limit. However, some phone companies do limit the number of calls they will forward at a time. Please check with your local phone company to determine if they limit the number of calls that can be forwarded.
Q. What payment methods do you accept?
A. We accept Check, Visa, Master Card, American Express, and Discover.
Q. Do you charge extra for service during the holidays?
A. Yes, certain holidays operators are paid incentive pay and a holiday fee is used to recoup the additonal labor expenses.
Q. How do I pick up messages?
A. The fastest way is to dial in through your answering service forwarding number and retrieve them through an operator.
Q. How can I receive my messages?
A. We have a lot of options for you to choose from. However, some delivery methods take longer and therefore will incur more operator time being billed. Emailing you a message is immediate and involves very little operator time, having to call you on your cell phone and relay the messages involves more operator time.
Charged: Any outbound call to relay message.
Q. We have a lot of people who receive messages and they have different means of receiving messages. Will you be able to accommodate multiple delivery methods for my account?
A. Yes. You can use a different method for delivery for each person, the choice is yours.
Q. My other service puts me on hold all the time. Am I going to get put on hold when I call in?
A: A Live Answer, Inc. knows that time is money for you, your callers, and us as a company. Our business model was designed with an operator infrastructure and telephony backbone that is unmatched in the industry. Our average hold time is less than 20 seconds, and less than 10% of our calls are ever placed on hold.
Q. Can you transfer or connect my calls directly to me?
A. Certainly! We can transfer calls to any number you choose. *Patching is billed at 50 cents per patch plus 50 cents per minute.
Q. What are your rates?
A. Please see our rates page.
Q. When I call to the service, is that charged to my account?
A. Yes. All incoming calls are billable because our rates are based on operator labor.
Q. How do I know all my calls will get answered quickly?
A. We provide each call undivided attention. Unlike other services that will put a call on hold to answer another call just to put it on hold. We utilize a personalized auto answer system, if for some reason a call on your account rings over 3 times it is answered in your company name and placed on hold.
Q. Are your services available nationwide?
A. Yes, Our answering service is available nationwide.
Q. I am ready to sign up. Now what?
A. Great. Download and complete the necessary forms and fax them back to us.
Q. How do you bill for services; by the call or time?
A. A Live Answer, Inc. utilizes time billing which is explained on our pricing page.
Q. Can you provide references?
A. A Live Answer, Inc respects the privacy of our clients and at this time do not furnish any references.
Q. How long has A Live Answer, Inc. been in the Answering Service business?
A. A Live Answer, Inc has been proudly answering calls around the clock since 2008.
Q. Do you bill on a monthly or a 28 day billing cycle?
A. A Live Answer, Inc bills on a 28 day cycle which corresponds to the same schedule we pay payroll on.
Still have questions we are always available by calling 800-355-2650.