Miami Answering Service
Why are we different from other answering services in Miami?
We are Owner Operated
Published, Affordable Rates
No Setup fees or contracts
Bilingual English & Spanish Operators
Caller ID = No more wrong names or numbers
Message delivery to Email, SMS TEXT, or Any Phone or Device
As you search for an answering service we know you have many options. Answering services come in many sizes offering a wide variety of pricing plans and most importantly each has a unique operational strategy.
Click Rates for a complete list of our prices.
Beginning operations in Miami, Florida with a modest dream of growth in South Florida, A Live Answer now provides bilingual answering services nationwide. Our company now maintains two offices. Our second office is in Harrisonburg, Virginia and allows us to continue operations during the threat of Hurricanes which frequently threaten our hometown Miami. This has proven to not only be a benefit to us, but more importantly to our clients and the communities we serve. A Live Answer currently provides superior service to many Miami, Florida and national companies utilizing our 24-hour state-of-the-art Call Center. All of our services are available in English and Spanish at no additional charge.
Our Answering Service History in Miami
The owners of A Live Answer have a long history is the Miami Answering Service Community. Our roots go back to the days before call forwarding existed. One of our first affiliations was with the Dade County Medical Association and a center called The Medical Service Bureau of Miami. Over the years this service grew with the help of many members of Miami’s medical community. The Miami Medical Service Bureau grew into My Telephone Secretary, and later Our Telephone Secretary. While names have changed over the years, our dedication to our clients and this great city, Miami, Florida has not.
As mentioned above, when we started in the answering service business call forwarding was only a dream in Miami. Most of our answering service clients connected to us via an expensive “off-premise extension” which was basically a private pair of wires running from the doctor’s office through Miami to the answering service. These lines took a while to get set up by the phone company, back in those days it was called “Southern Bell”. This resulted in a very low cancellation rate because of huge fees involved to move your OPX from one service to another. Just before the invention of call forwarding someone came up with a device called the Call Diverter. This little box would use two regular phone lines to connect your calls to us, eliminating the need for the private line. It was only about a year later (just as the little box started to catch on) that the phone company released the call forwarding feature in Miami. Answering services around the country came together and formed an alliance, one which we participated in, to show the phone companies the need for a solution that would eliminate the needs for an OPX. The solution was released at almost the same time as the call forwarding feature and was called DID, which stands for Direct Inward Dial. This technology combined with call forwarding eliminated OPX from our vocabulary in Miam. Clients still use the traditional call forwarding with their answering service. On our end things have gotten much more reliable. We have moved through age of the T1 and are currently using PRI technology to deliver our calls. Our company is aggressively working with our vendors, competitors, and the VoIP community as we believe the Voice over IP and answering service combined gives us a powerful edge in Miami. Put that together with our bilingual services and you’ll see why we are the number one answering service in Miami.
As the first reseller of pagers for PageNet, Inc. we delivered al
phanumeric pagers to our customers before any of our competitors. Reselling tone, voice, and digital pagers for companies like Contact Gabriel, Dial Page of Florida, and Tel-Car paging combined with our private voice paging terminal and tower brought us into the 90s strong. Once partnered with PageNet we had the strength to carry on into the next century. Innovations like 800 MHz trunked radios, Nextel walkie-talkies, and the more recently the Blackberry and the I-phone, have allowed us to deliver new options to our clients as they become available. Our goal has always been to be as cutting edge in the the answering service industry as Miami has proven to be in our nation’s history.
The University of Miami, the Miami Housing and Urban Development, and the Miami Children’s Hospital are just some of the local establishments that have asked us to serve them. Together with North Shore Hospital we launched the first “doctor’s only” tone and voice VHF paging system. In the mid 90s we acquired Miami’s only “For Doctor’s Only” answering service from Coral Gables Hospital. Although we would like to mention all of the people who helped us become the number one answering service in Miami, there’s just not enough room.
Our staff reaches out to the local Miami hospital in an effort to stay informed about hospital’s procedures, changes in staff, and most importantly changes in telephone and emergency protocol. Below is a list of the hospitals we have worked with over the years providing telephone answering service in Miami.
Our contact with the Miami community has not been limited only to the medical arena. Our testimonials come from the former President of The National Board of Trial Advocacy (NBTA), the former President of The Florida Surety Agents Association (FSAA), and the former President of the Florida Refrigeration & Air Conditioning Contractors Association (FRACCA).
Update:
August 6, 2009
A Live Answer wants to show its commitment to our hometown clients. We recently released a new set of features including SMS text paging. A Live Answer is waiving the fees associated with these new features for all of our new and existing telephone answering service clients in the Miami-Dade County area.
Update:
June 1, 2010
A Live Answer is ready for this years hurricane season. Our team is here to assist you in the event of a storm. Contact our office for more information.
All Services can be customized to fit your individual needs. Please call us today at 800-355-2650 or request a free quote here.
Call Today and Change the Quality of your Answering Service Forever!
A Live Answer - The Last Answering Service in Miami You'll Ever Need
A Live Answer is an equal opportunity employer providing Miami Bilingual Telephone Answering Service.
