Flat Rate Answering Service
Flat rate answering service is considered by most in the telephone answering service industry to be necessary in order to service clients looking for a cost savings. While this is sometimes true, we’ve found that most prospects asking about a flat rate answering service rate are really looking for predictability. Before you sign up for a flat rate answering service you should know that the only thing predictable is the price, usually 2 to 3 times higher than you would pay us.
Our philosophy is that you should pay only for what you use, and this is reflected in our pricing. All of our clients pay a monthly fee that allows us to provide you with the highest quality answering service possible. This monthly fee includes enough minutes for the average office’s usage. Most of our client’s are not charged anything over the monthly fee. Client’s who are busier than average pay a per minute fee billed per second with no rounding up.
Your new answering service will probably answer your phones more hours per day than you do. Keep in mind that most flat rate answering services are servicing busy clients that pay less than they should. While you’re looking for predictability, others are looking to eat everything at the buffet. There’s a lot of great information on our Unlimited Answering Service page that’s a must read before signing up with any of the flat rate answering services.